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Terms and Conditions

Submitting payment for shipping and an order inquiry states you have read and understood the terms of conditions of Jai’s Sweet Treats

  • ​To reserve your date a 30% retainer fee must be paid. This retainer fee is non-refundable, however it is transferable. 

  • An invoice will be sent by email that must be paid by its due date. Orders totaling less than $50 must be paid in full at time of invoice.

  • Orders are first paid first reserved. If your invoice is canceled before payment your requested date is no longer available. An invoice does not guarantee reservation.

  • The remaining balance of your order must be paid before pick-up.

  • Under no circumstance will checks be accepted.

  • The client is expected to clearly explain verbally or in writing what they expect from Jai’s Sweet Treats. If a client needs to change colors, flavors, or theme they should contact Jai’s Sweet Treats immediately. Changes cannot be made less than one week prior to their event date.

  • If the client makes a change that results in a higher order price they will be required to pay the additional fee within 24 hours to meet the new total.

  • If the client makes changes that result in a lower amount order price their remaining balance will reflect the changes. Any changes that are made less than one week from the event date will result in no change of order price.

Cancellations/Refunds/Delivery

  • Retainer fees are non-refundable but are transferable.

  • In the event the client wishes to cancel their order, the retainer fee will not be refunded.

  • Retainer fees can be applied to future dates. If the client wishes to reschedule. If the fee changes, the balance to equate to 30% will be due.

  • Refunds will ONLY be given if Jai’s Sweet Treats fails to produce the order in full.

  • Taste is based on personal preference. Refunds will not be given if the client does not like the taste of the product.

  • Colors are not always exact. Jai’s Sweet Treats will work hard to provide the client with similar colors to their theme, but refunds will not be given if the colors do not match exactly.

  • Jai’s Sweet Treats will deliver to the event venue at the time agreed upon by the client. If the client needs to change the delivery time or venue this must be explained to Jai’s Sweet Treats at least one week prior to ensure the adjustment can be made.

  • If the client does not wish to accept the product upon delivery or pickup, there will be no refund given, unless the cake is completely damaged by Jai’s Sweet Treats .

  • If a refund is required, Jai’s Sweet Treats will refund the money within 14 business days after the event date.

Pickup

  • Pickup Window: Zip Code 23222 (full address provided when booking)

    • Saturday and Sunday | 9:00 am - 3:00 pm 

    • Monday - Friday may be available under certain circumstances

  • Do's and Don'ts

    • Do arrive with an air-conditioned vehicle

    • Do place orders on the floor or cargo area of the vehicle

    • Do not place orders on someone’s lap or seats

    • Do not place in the trunk

    • Do have your space cleared and car door already open upon arrival 

    • Do not make trips to the grocery, mall, etc, leaving your order in the vehicle.  Extended periods in a vehicle without A/C, will leave both of us in tears. 

    • Do Drive cautiously​

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  • Text when you are on your way to ensure your order is boxed and ready to go when you arrive.  Number and Address provided when order is placed

  • When you arrive, text the description of your vehicle and Jai’s Sweet Treats will place your order in your vehicle and provide verbal instructions about refrigeration, shelf-life, and serving.

  • Please plan to arrive no later than the stated pickup window. Jai’s Sweet Treats frequently delivers orders promptly after pickups, and for this reason imposes a strict pickup window.  

  • You are given a 15 minute grace period after the stated pickup window. Pickups past this time are not guaranteed. After the grace period has expired, your order may be placed on a shelf outside, unattended, for self pickup.  You will be required to carry and load your order to your vehicle.  

  • Accommodations can be made in extreme cases, but is not guaranteed, and may be politely declined. 

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