After your order is shipped, Jai’s Sweet Treats relinquishes all liability. If there is a COMPANY issue with the order that has been brought to our attention, the customer will receive a full refund. After the order is received by the customer, if there is an issue (broken / damaged product) the order must be returned back to the company with at least half of the product remaining to receive a partial refund.

All orders are shipped on Tuesday of every week. Orders placed Sunday - Saturday will be shipped the following Tuesday. Customers will be notified by email shipping updates. Shipping is available in the lower 48 contiguous US states. In general orders arrive within 2-3 business days, however we cannot guarantee shipping arrival dates and times. All orders are shipped with temperature control.